Booking Terms and Conditions

Making a booking, payments and cancellation:

Confirmation : When you submit a booking through our online booking system, you will receive an automated booking summary. This does not form a contract between us. Bookings are only confirmed once we have sent written confirmation to you by email and the deposit has been paid.

Non refundable Deposit, Security Deposit and Full Balance: A non-refundable deposit 25% is required as confirmation of the booking. The remaining balance will be required 4 weeks prior to entry date. Last minute bookings must be paid in full with accompanying security deposit if less than 4 weeks before holiday start date. Telephone bookings or email bookings not accompanied by a deposit are provisional bookings and are not confirmed until the deposit is received. You have 72hours days to pay the deposit or we reserve the right to cancel the booking.

A Refundable Security Deposit of £250 is required at The Hillhouse and £100 at The Farmhouse. These security deposits cover any breakages or damages to the property and any excess cleaning after departure. In the event of any breakages or damages to the property and any excess cleaning or refuse removal after departure being more than the security deposit taken, then an invoice will be raised and the The lead hirer will be held liable for this invoice. Please let us know immediately if anything is damaged during your stay.

Cancellation: We recommend that you take out holiday insurance with a suitable provider as bookings are non- refundable and you remain liable for the full cost of the holiday. In the event of cancellation, notice of cancellation must be sent by email to nicola@carmichaelfarmescapes.co.uk and a confirmation receipt must be obtained by email. If there is no cancellation insurance in place and we manage to re-let the property at short notice, we will refund your deposit less a £50 handling fee. If we do not manage to re let the property at short notice then you will be liable for the full cost of the holiday.

The proprietor reserves the right, under circumstances beyond control, (e.g. fire damage, storm damage, flooding or the interruption of utility supplies) to change the booking to a property of a similar standard and grading. Should it not be possible to offer an alternative holiday property, the rental paid will be returned in full to the hirer and the hirer shall have no further claim against the proprietor.

Occupancy: The number of persons occupying The Farmhouse and The Hillhouse booked separately or together must not exceed the maximum number stated on the booking form and all names of those staying must be shared with Carmichael Farm Escapes. If we find that more people than agreed are using any of our properties, this will be considered breach of contract and you will be asked to leave. If you are holding a function or family celebration and numbers exceed the occupancy limit, this must be agreed by Nicola in writing. If permission is granted, there will be additional costs. We do not allow camper vans, motorhomes or extra people staying in the car park or tents in the garden. Please note dogs are not allowed in the The Hillhouse property or the Hillhouse grounds even if The Hillhouse and The Farmhouse have been booked together. U18s must be accompanied by an adult. We cannot cater for more than 3 well behaved dogs in The Farmhouse (extra please add at time of booking). The Farmhouse’s private car park is suitable for 4 cars. The Hillhouse has private parking for 6 cars.

Arrival and Departure: Guests are welcome from 4pm and all guests must have departed by 10am on day of departure. If your arrival will be very late please telephone, text or email Nicola on 07525730466/nicola@carmichaelfarmescapes.co.uk

Carmichael Farmhouse is to be used for the purposes of a holiday let. The booking contract confers a right to occupy the accommodation for the agreed period only. If the hirer and their group fail to exit the property by the agreed time as stated on the confirmation, additional charges may be applied to the hirer’s card, these may include charges for removal of the hirer’s belongings, collection of the said belongings and extra cleaning charges.

Breakages and Damages: Accidents do happen. Please report any breakages or damage to Nicola immediately by telephone, text or email so that we can replace or fix for the next guests. The hirer will be responsible for any damage caused to the property by themselves, or any member of their party. Guests agree to keep the property and the fixtures, fittings and effects in or on the property in the same state of repair as at commencement of the holiday, and shall leave them in the same state of cleanliness and general order in which it was found. Any rubbish and recycling should be placed in the bins provided. Information on recycling is provided in the properties.

Smoking and Vaping: Smoking and vaping are not permitted in our properties. Cigarette ends must be disposed of properly in outdoor ashtrays and not on decks, patios or in gardens.

Complaints: If you have a problem whilst on holiday please contact us as soon as possible and we will do our best to correct the situation. We cannot deal with complaints after the holiday has ended.

Access: We as the owner shall be allowed access to the property at any reasonable time during any holiday occupancy, if required.

Property, Security and Liability: We reserve the right to refuse to hand over the property to anyone, who in our opinion is not suitable to take charge of the property. We also reserve the right to terminate the Contract at any time or remove any person due to unreasonable behaviour, smoking in the property, or engaging in any illegal activity or damaging property or breaking the terms and conditions. In such a case no money will be refunded and we will have no further liability to you or any other party.

Whilst the Owners will endeavor to make sure the property meets required standards and the hirer’s expectations, the owners cannot accept responsibility for any alterations to the property, surrounding vicinity or amenities that affect the holiday, which are beyond reasonable control e.g  power cuts, road works, water main leaks, failure of third party services (e.g. oil deliveries or Sky TV/telephone/internet services/wifi) work being carried out on surrounding properties etc nor can they accept any liability for any injury, sickness, loss, damage, additional expense or inconvenience caused by or arising out of using the Property and its appearances, plumbing, electrical or otherwise, exceptional weather conditions or the hirer’s negligence. Furthermore, no responsibility is accepted for the personal belongings, car and its contents of the hirer or any member of the party during the holiday.

Children and Vulnerable Adults: The Farmhouse and The Hillhouse are situated on busy, working soft fruit and livestock farm. All guests that make a booking agree that they are responsible for themselves, their children (under 16), any vulnerable adults and any dogs whilst staying in our properties at all times. You agree that dogs will be kept under control at all times and children will be supervised at all times on the farm. The gates to the gardens and properties should be kept shut at all times. Further details and instructions and emergency numbers can be found in the information folders in the properties.

Our properties our fitted with Carbon Monoxide and smoke alarms, fire extinguishers and fire blankets and fire assessments are carried out annually.

Electric Vehicle Charging: There are 4 EC charging stations on The Kingsway in Dundee. (links) The charging of electric vehicles via a standard plug (Granny Charger) is strictly forbidden at our properties and guests must not use extension cords to charge vehicles from our properties. Failure to comply will result in additional charges and termination of your booking without any refund.

Rates: The rates include luxury bed linen and towels, electricity/heating, VAT, logs, kindling and firelighters for the stove/fireplaces, BBQs (please bring charcoal) and a welcome pack. Please note we do not charge extra for wifi or Sky TV multiroom but we cannot guarantee these services at any time. At present we do not charge extra for credit cards.

Extras: All extras should be added at time of booking. If they are added at a later date or on arrival, there will be an administration cost.

Double sofa bed use and linen (£20/stay) ,Cot (£10/stay), highchair (£10/stay) and extra stairgate (£15) can also be provided at an extra charge (cot bed mattress protector is supplied in the cost but cot bed linen not provided). Please add to booking form.

The Farmhouse only Dogs (£25/dog). Dog baskets available, dog towels, some poo bags provided(dog bedding not provided).

Extra child (£35/child for short breaks £70/child/week) – must be pre authorised